The Scottish Government

THE HOUSE BUYING AND SELLING PROCESS IN SCOTLAND

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DTZ Pieda Consulting and
NFO System Three

Scottish Executive Central
Research Unit 2002

CONTENTS

EXECUTIVE SUMMARY
CHAPTER ONE INTRODUCTION
STUDY RATIONALE
BACKGROUND
STUDY OBJECTIVES
STUDY APPROACH
STRUCTURE OF THE REPORT
CHAPTER TWO BUYER PERSPECTIVES -
INFORMATION AND ADVICE
INTRODUCTION
SURVEY RESPONDENT CHARACTERISTICS
INFORMATION AND ADVICE
SUMMARY
CHAPTER THREE BUYER PERSPECTIVE:
PROPERTY SEARCH AND VALUATIONS/SURVEYS
PROPERTY SEARCH
VALUATIONS/SURVEYS
REPAIRS AND MAINTENANCE
SUMMARY
CHAPTER FOUR BUYER PERSPECTIVES -
COST OF HOUSE BUYING
TIME AND DELAYS
SUMMARY
CHAPTER FIVE PURCHASERS USING THE
RIGHT TO BUY
RIGHT TO BUY PURCHASERS
REASONS FOR BUYING
ADVICE AND INFORMATION
VALUATIONS/SURVEYS
REPAIRS AND MAINTENANCE COSTS
OTHER COSTS
EASE OF AND TIME TAKEN FOR PURCHASE
SUMMARY
CHAPTER SIX SELLER PERSPECTIVE
SURVEY FINDINGS
COST OF SELLING
CO-ORDINATING BUYING AND SELLING
PROBLEMS WITH SELLING PROPERTIES
SELLERS SURVEYS
SUMMARY
CHAPTER SEVEN
PROFESSIONALS PERSPECTIVE
INTRODUCTION
INFORMATION AND ADVICE
TIME AND DELAYS
VALUATIONS/SURVEYS
VIEWS ABOUT SELLERS SURVEYS
RIGHT TO BUY ISSUES
GENERAL COMMENTS
SUMMARY
CHAPTER EIGHT CONCLUSIONS
INFORMATION AND ADVICE
PROPERTY SEARCH
VALUATIONS/SURVEYS
REPAIRS AND MAINTENANCE
TIME AND DELAYS
COSTS OF HOUSE BUYING
SELLERS SURVEYS
APPENDIX A SURVEY METHODOLOGY
APPENDIX B FOCUS GROUP AND
TELEPHONE INTERVIEWS
APPENDIX C PROFESSIONAL INTERVIEWS
APPENDIX D FOCUS GROUP TOPIC GUIDE
APPENDIX E TOPIC GUIDES - PROFESSIONAL
INTERVIEWS

The views expressed in this report are those of the researcher and
do not necessarily represent those of the Department or Scottish Ministers.